Term and Conditions

Below is a summary of the main terms and conditions that apply to your booking. The LankaTourExperience (PVT), Ltd operates tours in Sri Lanka, and review these terms and conditions carefully as they entirely set out both ours and your obligations and rights under this agreement. We strongly recommend that you also read the Essential Trip Information relating to your trip before booking to ensure that you understand the itinerary, style, and physical demands of the tour you are undertaking.

Our Contract

All bookings are made with Lankatourexperience & Destinations.lk. By booking a tour with us, you agree to the booking term and conditions below. We will accept your booking on this basis. The services to be included in your package are those you find in your tour itinerary.

Term and Conditions for Identification

  • Company: LankaTourExperience (Pvt) Ltd
  • License: PV 00217146
  • Address: 32a jayawardena avenue, Dehiwala Colombo Sri Lanka
  • Postal Code: 10350
  • City: Dehiwala
  • Country: Sri Lanka
  • Tel: +94 072 788 8888 | +94 071 317 3830‬
  • Email: info@lankatourexperience.com
  • Website: www.lankatourexperience.com
Passport LankaTourExperience


All travelers require a passport issued by their respective countries (valid for at least six months beyond the end of your holiday). Responsibility for documentation accuracy, passport validity and dispatch of documents rests with you. India Odyssey Tours accepts no liability for any failure in this respect. You must provide your full name on the passport; otherwise, we are not liable for any delays, transport failure. 

Visa LankaTourExperience


All clients must obtain all necessary visas and relevant documentation prior to departure. Please note that Sri Lanka has introduced a new Visa regulation (Electronic Visa Authorization – ETA) that requires you to register on their special website www.eta.gov.lk before arrival.

Insurance LankaTourExperience

Travel Insurance

Travel insurance is compulsory for all LankaTourExperience travelers and should be taken out at the time of booking. Your travel insurance must provide cover against personal accident, death, medical expenses, and emergency repatriation. We also strongly recommend it covers cancellation, curtailment, personal liability, and loss of luggage and personal effects. You must provide proof of your on the first day of your tour, you will not be able to join the trip, and We can’t be held responsible if you travel without it.


Our contract with you is made when you confirm your holiday booking by making the requested payment. Please check that the details on the invoice are correct. If you cancel or alter you’re booking, later on, you may have to pay an amendment charge as per term and conditions,

Payment terms

If the payment was made using A 30% non-refundable deposit must be paid at the time of booking. A 70% interim payment may then is a necessity with the remaining 70% balance; due 60 days before the tour commencement date. If you book within three weeks or less of arrival, you must pay the full price at the time of booking. You may pay only by bank transfer. If for any reason we do not receive the balance on the due date, we reserve the right to cancel your booking and levy a cancellation charge as though there had been a cancellation by clause “Cancellation Policy” of these Term and conditions.

If tour commencement date less then 60 days 

If your tour commencement date less then 60 days; (or less for last-minute reservations). Moreover, If you book within 30 days of your tour’s start date; then the initial payment you have to pay within five (5) business days. If the payment is not processed within five (5) business days, from the date that You make the booking, Your booking will be cancelled automatically by our system as per term and conditions.

Cancellation Policy

Cancellation must be made in writing and sent by the tour leader. The removal will take effect from the day the company receives the written cancellation; written cancellations by email are acceptable.

62 days prior to arrival full refund, less Banking and administration charges 20%
45 days prior arrival full refund, less Banking and administration charges 55%
44 days or less, No show, 100% No refund

Cancellation Policy for Special Offers
Well, cancellation made on special offers is could be non-refundable. Please check the offer details.

The Cancellation Policy for High Peak Period
Bookings made for or during the ‘High peak’ period (15th July to 31st August and 20th December
to 10th January) will be non-refundable.

Cancellation Policy for amended bookings
The cancellation policy will be applicable to the original date of arrival and not to the extended date of arrival. If the date of arrival is brought forward, the cancellation policy will be applicable to the
amended date of arrival.

Child Policy of LankaTourExperience own and operated properties

  • Children below 5 years– free of charge on existing bedding
  • Children between 6-12 years (up to maximum 02 children) sharing parents’ room- 50% on meal
    rates only on existing bedding

Date Changes

If you wish to change the date of reservation, it can be done so by sending a mail to us online rate for the alternate reservation date(s) is less than the first price, the excess money can be utilized against extra expenditure at the property during your stay. If the online rate for the alternate reservation date(s) is higher than the first price, the deference  must be paid by you before arrival. Date changes will be done subject to availability.

Methods of Payment

Payments for full or part payment for the travel arrangements may be made either by Bank

 Bank Draft Payment – Bank drafts should be addressed to  Company address

 Bank Transfer –
 Bank transfers should be made to

 LankaTourExperience (Pvt) Ltd 
 Name of the Bank  Sampath bank
 Account Name  LankaTourExperience (Pvt) Ltd
 Account Number  0036 1001 2646
 Swift Code  BSAMLKLX
 Bank Code  7278
 Branch Code  036
 Country   Sri Lanka
 Branch Address  591A Galle Rd, Colombo

* Customer must pay all bank charges in the case of a bank transfer.

Book Now and Pay Later Program

Book Now and Pay Later Program is valid all year, except for the July 15August and December. if you have planned to visit Sri Lanka one of those months the deposit will be is to 60%. The cancellation will not refund the deposit.

Additional tour features

Additional tour features that have not included in the base tour price, such as lunch, activities or Attractions. Additional tour features will be listed on the booking process on step 3 on the Payment page select the ones you’d like to include. 

Airport Transfers

Airport Transfers can be arranged at favorable rates. We would require your confirmed flight details to arrange and confirm airport transfers and prices for the same. Please send the details to us.

Age & Health Requirements

All outdoor activity, including Safari, Treks, children should be accompanied by an adult responsible for the child’s days o daycare.

Maximum General Policy

For the majority of our trips; we have no upper age limit; though we remind you that especially our treks can be physically demanding for all travellers 70 years and over. Also, we can provide details on mandatory health requirements; however, we are not medical experts. Moreover, it is your responsibility to ensure that you obtain proper and detailed medical advice; at least two months before travel for the latest health requirements; recommendations for your destination, and any costs. Where you do not do so and either have no permission to enter any country, or suffer personal injury or death; as a result, we have no liability to you for any cost, loss or damage which you incur nor will we refund you the cost of any unused portion of your travel arrangements.

Under 18's Traveling Without Parents

Please note, under 18-year-olds travelling without their parents will need to have written authority from them; confirming their consent to travel. This should be translated where necessary, with both copies notarized. However, this is necessary for certain countries only, and also you should ensure that you check the specific requirements of the relevant country to which you are travelling; as you may be refused entry if you do not hold the necessary documentation.

Check in check out times of the Lanka tour experience own and operated properties

Check-in time 14:00 hours *Check-out time 10:00 hours 

Group Departures

Our group tours are guaranteed to depart once they have one fully-paid traveler. Please contact us for group departures under info@lankatourexperience.com. If you would like to know how many people have booked on your tour, please ask before making your booking.

Changes by you

We always aim to offer clients flexible itineraries. Once the tour is finalized and agreed by both parties, requests for changes to a group or individual the tour will always be considered, but they may incur cancellation and additional charges, and these are strictly subject to availability and the type of ultimate product suppliers (Entrance fees and All activity fees, hotels, etc.). 

Changes by Us

Lankatourexperience is committed to the highest levels of integrity and professionalism in ensuring you have an enjoyable tour. However, there will be instances where adjustments to your itinerary need to be made due to exigent circumstances and plane schedules. This could be an event under exceptional circumstances (e.g., overbooking of the hotel) which demand an immediate action from our end to ensure your tour continues with minimal disruption. Under such circumstances, we reserve the right to provided alternate accommodation to best suit the circumstances.

Addition Activities

Optional activities are not included in the tour price and are not part of our contract. You accept that any assistance given by your guide in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and the activity provider.


Check your flight times on receipt of your tickets carefully. Minor adjustments to flight times may be made by the airline after the issue of our Travel Voucher. We do not accept responsibility for these. You should also ensure that your travel documents, passports, visas, driving licence, insurance details and moneys are in order. 


We regret we cannot accept liability or pay any compensation where your package holiday is cancelled, curtailed, delayed or in any way changed or where the performance or prompt performance of our contractual obligations is prevented or affected in whole or part as a result of circumstances amounting to ‘Force Majeure’. Force Majeure does not constitute either change or cancellation by us and should be covered by your travel insurance. Such conditions include, but are not limited to, war or threat of war, riot, civil strife, industrial dispute, epidemics or health risks, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports, cancellations or changes of schedules by scheduled airlines, government action or advice and all similar circumstances outside our control.


In the event of an itinerary only part-booked by the company, we cannot be held responsible for the failure of any component of the holiday for which we do not have direct responsibility. This includes any difficulty in finding accommodation, or collecting train tickets purchased by us, if customers choose to book accommodation-only deals and arrange their own transport.

Your Responsibilities

You are responsible for ensuring certain responsibilities with regard to your holiday booking, and these responsibilities are listed below.

We will in no way be liable for any loss, damage, illness, discomfort or costs of whatever kind which may result to you as a result of failing to discharge the responsibilities described below:


You must not behave in a way which may cause distress or annoyance to others or which may create the risk of danger or damage to property. If you are subject to arrest or are prevented from traveling at the discretion of an airline or other transport providers, or if you are evicted from a hotel at the discretion of the hotel management, we will not refund any portion of the cost of your holiday and, if we incur any expense as a result of your behavior, you will be obliged to compensate us for that expense.


We expressly reserve the right to prevent you from participating in the excursions we provide, if in the reasonable opinion of our staff or those of the excursion provider, you are either unsuited to undertake the excursion, or if you appear to be under the influence of drugs or alcohol. In these circumstances your sole remedy against us will be to obtain a refund of the cost of that excursion.

Breakages and Damages

You will be responsible for any breakages, losses or damage caused by you or a member of your party during your stay in the accommodation. It is your responsibility to put right the damage or to make full payment to the hotel before departure and to indemnify us against any losses, damages or claims made against us.

Photos and Marketing

You consent to us using images of you taken during the tour for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes. If you wish not to do so, please inform us before your departure, and we will respect your wish.

Claims & Complaints

If you have a complaint about your trip, please inform your guide at the time so that they can attempt to rectify the matter. If satisfaction if not reached through these means, then any further complaint should be put in writing immediately.

Additional Activities

Optional activities are not included in the tour price and are not part of our contract. You accept that any assistance given by your guide in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and the activity provider.


If you have a problem during your holiday, please inform the relevant organizer (Your guide/camp/hotel manager/Safari guide) immediately, and he will endeavor to put things right. If your problem cannot be resolved, you need to contact the LankaTourExperience, so that we have the opportunity to investigate and rectify the problem.


The itinerary provided for each tour is representative of the types of activities contemplated but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.


Smoking is strictly prohibited in the vehicle, within Nature Reserves & sacred places. However, regular comfort stops are made on traveling days during tour.


Lanka tour experience does not endorse any shops nor do we have any association with their operators. Lanka tour experience do not accept any responsibility for quality, value, reliability or authenticity of any goods that you may purchase while on tour, nor is 

Lanka tour experience liable in any way whatsoever for any arrangement you may make to post, courier, and freight or ship such purchases.

Registered Address


Contact us today to find out more about our Tours in Sri Lanka.

+94 72 788 8888
+94 (71) 317 3830


Please email us your questions regarding our Tours.


Address: LankaTourExperience (Pvt) Ltd 32a jayawardena avenue
10350 Dehiwala Colombo
Sri Lanka

Validity: The above terms and condition are valid from the 1st of November 2019.