Book Now and Pay Later Program is valid all year, except for the July 15 – August and December. if you have planned to visit Sri Lanka one of those months the deposit will be is to 60%. The cancellation will not refund the deposit.

Additional tour features that have not included in the base tour price, such as lunch, activities or Attractions. Additional tour features will be listed on the booking process on step 3 on the Payment page select the ones you’d like to include. 

Airport Transfers can be arranged at favorable rates. We would require your confirmed flight details to arrange and confirm airport transfers and prices for the same. Please send the details to us.

All outdoor activity, including Safari, Treks, children should be accompanied by an adult responsible for the child’s days o daycare.

For the majority of our trips; we have no upper age limit; though we remind you that especially our treks can be physically demanding for all travellers 70 years and over. Also, we can provide details on mandatory health requirements; however, we are not medical experts. Moreover, it is your responsibility to ensure that you obtain proper and detailed medical advice; at least two months before travel for the latest health requirements; recommendations for your destination, and any costs. Where you do not do so and either have no permission to enter any country, or suffer personal injury or death; as a result, we have no liability to you for any cost, loss or damage which you incur nor will we refund you the cost of any unused portion of your travel arrangements.

Please note, under 18-year-olds travelling without their parents will need to have written authority from them; confirming their consent to travel. This should be translated where necessary, with both copies notarized. However, this is necessary for certain countries only, and also you should ensure that you check the specific requirements of the relevant country to which you are travelling; as you may be refused entry if you do not hold the necessary documentation.

Check-in time 14:00 hours *Check-out time 10:00 hours 

Our group tours are guaranteed to depart once they have one fully-paid traveler. Please contact us for group departures under info@lankatourexperience.com. If you would like to know how many people have booked on your tour, please ask before making your booking.

We always aim to offer clients flexible itineraries. Once the tour is finalized and agreed by both parties, requests for changes to a group or individual the tour will always be considered, but they may incur cancellation and additional charges, and these are strictly subject to availability and the type of ultimate product suppliers (Entrance fees and All activity fees, hotels, etc.). 

Lankatourexperience is committed to the highest levels of integrity and professionalism in ensuring you have an enjoyable tour. However, there will be instances where adjustments to your itinerary need to be made due to exigent circumstances and plane schedules. This could be an event under exceptional circumstances (e.g., overbooking of the hotel) which demand an immediate action from our end to ensure your tour continues with minimal disruption. Under such circumstances, we reserve the right to provided alternate accommodation to best suit the circumstances.

Optional activities are not included in the tour price and are not part of our contract. You accept that any assistance given by your guide in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and the activity provider.

Check your flight times on receipt of your tickets carefully. Minor adjustments to flight times may be made by the airline after the issue of our Travel Voucher. We do not accept responsibility for these. You should also ensure that your travel documents, passports, visas, driving licence, insurance details and moneys are in order. 

We regret we cannot accept liability or pay any compensation where your package holiday is cancelled, curtailed, delayed or in any way changed or where the performance or prompt performance of our contractual obligations is prevented or affected in whole or part as a result of circumstances amounting to ‘Force Majeure’. Force Majeure does not constitute either change or cancellation by us and should be covered by your travel insurance. Such conditions include, but are not limited to, war or threat of war, riot, civil strife, industrial dispute, epidemics or health risks, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports, cancellations or changes of schedules by scheduled airlines, government action or advice and all similar circumstances outside our control.

In the event of an itinerary only part-booked by the company, we cannot be held responsible for the failure of any component of the holiday for which we do not have direct responsibility. This includes any difficulty in finding accommodation, or collecting train tickets purchased by us, if customers choose to book accommodation-only deals and arrange their own transport.

You are responsible for ensuring certain responsibilities with regard to your holiday booking, and these responsibilities are listed below.

We will in no way be liable for any loss, damage, illness, discomfort or costs of whatever kind which may result to you as a result of failing to discharge the responsibilities described below:

You must not behave in a way which may cause distress or annoyance to others or which may create the risk of danger or damage to property. If you are subject to arrest or are prevented from traveling at the discretion of an airline or other transport providers, or if you are evicted from a hotel at the discretion of the hotel management, we will not refund any portion of the cost of your holiday and, if we incur any expense as a result of your behavior, you will be obliged to compensate us for that expense.

We expressly reserve the right to prevent you from participating in the excursions we provide, if in the reasonable opinion of our staff or those of the excursion provider, you are either unsuited to undertake the excursion, or if you appear to be under the influence of drugs or alcohol. In these circumstances your sole remedy against us will be to obtain a refund of the cost of that excursion.

You will be responsible for any breakages, losses or damage caused by you or a member of your party during your stay in the accommodation. It is your responsibility to put right the damage or to make full payment to the hotel before departure and to indemnify us against any losses, damages or claims made against us.

You consent to us using images of you taken during the tour for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes. If you wish not to do so, please inform us before your departure, and we will respect your wish.

If you have a complaint about your trip, please inform your guide at the time so that they can attempt to rectify the matter. If satisfaction if not reached through these means, then any further complaint should be put in writing immediately.

Optional activities are not included in the tour price and are not part of our contract. You accept that any assistance given by your guide in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and the activity provider.

If you have a problem during your holiday, please inform the relevant organizer (Your guide/camp/hotel manager/Safari guide) immediately, and he will endeavor to put things right. If your problem cannot be resolved, you need to contact the LankaTourExperience, so that we have the opportunity to investigate and rectify the problem.

The itinerary provided for each tour is representative of the types of activities contemplated but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.

Smoking is strictly prohibited in the vehicle, within Nature Reserves & sacred places. However, regular comfort stops are made on traveling days during tour.

Lanka tour experience does not endorse any shops nor do we have any association with their operators. Lanka tour experience do not accept any responsibility for quality, value, reliability or authenticity of any goods that you may purchase while on tour, nor is 

Lanka tour experience liable in any way whatsoever for any arrangement you may make to post, courier, and freight or ship such purchases.